One surprisingly EASY tweak to improve customer service

Customer Service SmileOur world is not monochrome, nor should it be monotone.  When was the last time you spoke to someone on the phone that actually got you excited about what they had to say?  Aren’t you sick of hearing “Thank you for calling, how can I help you?” in a flat kind of “I really don’t care if I help you or not” voice?  When was the last time you heard a smile on the phone?

Reach out and touch

With so much emphasis on customer service these days, how can you stand out among everyone who is doing it right?

1.  How about by showing a little personality?  You’re a person, not a recording so act accordingly.

2.  When being asked a question over the phone, let the caller know that you’re excited they asked and you’re happy to provide the answer.

Anyone can provide an answer, so why not go out of the way to make more than just your answer be memorable?  Elevate your business to a “fabulous” customer service level by being engaging, conversational, and by showing your smile.

Don’t be one dimensional

When you’re speaking with someone face to face would you speak in a monotone?  Of course you wouldn’t.  Your tone would be up and down, you would show emotion.  Be the same on the phone.  There’s no customer service etiquette rule that says you shouldn’t show emotion over the phone.  Being helpful is great, but being helpful and being memorable for your phone personality is even better.

We all deal with people over the phone.  It doesn’t take much to bond with the person on the other end of the line ~ put a little inflection in your voice, genuine warmth in your tone, and your customer will hear you smile.   This is an easy customer service technique that will make a big difference in how you’re perceived and will help ensure the caller will want to call back and do business with you again.